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Social impact valuation of a priority services register


Little Blue Research scoped a social impact valuation to determine the impact of the client’s priority services register (PSR).

Client description


UK based power company

20,500+ employees







Client need

The client required technical support to estimate the social value of the services it provides to customers identified on their Priority Services Register (PSR). The PSR is a free support service register of vulnerable people to be contacted if there is an interruption to their energy supply.

The challenge

Producing process maps for how power outage types drive activities as part of the PSR, and the likelihood of different outage types.

Producing three impact maps grouped by activity type i.e. communication, provision of equipment and working with resilience partners.

The results

Stakeholder map with group definitions and importance.

Impact maps for relevant activities associated with the PSR.


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