Social impact valuation of a priority services register
Summary
Little Blue Research scoped a social impact valuation to determine the impact of the client’s priority services register (PSR).
Client description
Capitals
UK based power company
20,500+ employees
SOCIAL
PRODUCED
Client need
The client required technical support to estimate the social value of the services it provides to customers identified on their Priority Services Register (PSR). The PSR is a free support service register of vulnerable people to be contacted if there is an interruption to their energy supply.
The challenge
Producing process maps for how power outage types drive activities as part of the PSR, and the likelihood of different outage types.
Producing three impact maps grouped by activity type i.e. communication, provision of equipment and working with resilience partners.
The results
Stakeholder map with group definitions and importance.
Impact maps for relevant activities associated with the PSR.
